By focusing on nothing short of excellence, our operations team consists of a strong unit of servant leaders who lives to serve with a passion that drives amazing results towards the success of both our VAs and our Clients.
Michael Angelo F. Banting
Mike has been a BPO professional since 2002 and has managed a variety of teams in different companies, LOBs, and verticals for more than a decade. He is also an entrepreneur and is involved in the food business.
He is a fast-paced individual, expert in outlier management, performance improvement, training, people development, and coaching. Co-employees would describe him as an advocate of talent development and process improvement. He values integrity and servant leadership and also firmly believes in enabling people to succeed in meeting goals and objectives.
In REVA, as his second home, Mike consistently takes steps to incrementally level-up himself and his teams, championing a well-structured workplace and culture of continuous improvement.
Outside of work, he considers himself an artist, musician, and a flick-geek in his own right. He finds no shame in his unread books collecting dust at the moment.
Michelle D. Pancho
Jr. Operations Manager
Chi Pancho handles the biggest group in REVA Global Operations Team, the One-on-One. Chi started her career in REVA as a Business Coach through Batch 57 last March 19, 2018. Immediately after training, due to her strong leadership presence and training performance, she was tasked to handle an LOB in May. Chi proved to be on top of her game when she created processes and streamlined the LOB’s operation, delivering strong Property Management core in REVA Global. All these and her vision for the company led her promotion in October of the same year.
Chi is a veteran in the Business Process Outsourcing industry. With almost 16 years of strong operational experience, she’s able to effectively transition to home-based work through REVA Global. She started as a Technical & Customer Support Representative from December 2002 and worked her way up as a Quality Associate, Team Leader up to the Operations Management position until she left Q1 of 2018. Chi has partnered with international brands such as Microsoft, AT&T, Emerson, and Virgin Mobile Australia to name a few under two of the top BPOs in the country.
Outside REVA Global, Chi is fond of discovering things that will let her empty her cup and take on new learning. She is not troubled going outside her comfort zone and as long as her ‘myBumbum‘ playlist plays while she’s in action.
Mary Liza S. Rosales
Jr. Operations Manager
Lyz Rosales has been in the Business Process Outsourcing for around 10 years handling various accounts, campaigns, and projects. She specialized in global customer service, technical resolutions, client and project management. She was also a business development professional for a Philippine-based recruitment firm.
In 2015, she joined a company that would later be known as REVA Global LLC as a virtual assistant. After just a few months, her abilities became very evident that she was offered a spot in the support team working in most of the company’s departments such as training, human resources, and recruitment.
In 2017, she was asked to join the operations team as a business coach and later promoted to a Junior Operations Manager supporting Business Implementation, Social Media Presence, and Placements. As one of our most tenured support personnel, she develops and mentors some of our newer support members to help hone their capabilities ultimately creating a stronger and better REVA Global family.
Duane S. Bernardo
Duane Bernardo is one of the Business Coaches at REVA Global LLC. Although he is new to the real estate investing industry, his training with REVA Global along with the skill sets he has acquired as a Business Process Outsourcing (BPO) professional for 14 years has more than equipped him to be an effective Business Coach.
Having worked in the BPO industry as an Operations Manager for nearly ten years, Duane brings with him a wealth of experience in people management, process improvement, problem-solving and client servicing.
Duane currently works with more than 25 clients and VAs. In his role, he helps create an environment where the client’s satisfaction is met by ensuring the VA’s productivity and effectiveness, and that the VA’s are highly motivated and enjoying their job.
James Starkey C. Apilado
Starkey Apilado joined the Company as a Virtual Assistant last February 2018. He’s been promoted October of the same year and has since been part of Operations’ Support Team as a Business Coach. A strong believer of “servant leadership”, he continuously learns on how to focus on serving his teammates for their own good, not just the good of the organization, and forming long-term relationships with them. He puts on a conscious effort to encourage their growth and development so that over time they may reach their fullest potential.
A loud and proud Green Archer, Starkey graduated with a Bachelor’s Degree in Business Administration and majored in Computer Applications. After tertiary studies, he joined the BPO industry and worked corporate for more than a decade for an American multinational computer technology company based in Round Rock, Texas managing their Technical Support Team.
Outside of work,
Paul Vincent M. Robles
Paul Robles is a veteran BPO (Business Process Outsourcing) leader in the Philippines and has been in management roles with renowned BPO Companies since 2003. Paul is an entrepreneur by nature, which he has been practicing as an owner and partner since the year 2000, actively he and his wife operate a Martial Arts studio and as a result of their passion for Martial Arts and dedication to their community, their studio was selected to be featured by several national TV shows.
Paul is passionate in both his profession as a real estate business coach to his virtual assistants and investor clients and a role model to his community by being a Martial Arts coach to kids, teens, adults and aspiring professional and amateur fighters.
Dawrin S. Buenconsejo
Darwin “Dee” Buenconsejo was born in the Philippines in 1978 and relocated to Southern California at the young age of 8. Being raised alone by his mother who worked as a nurse, provided him with a sense of responsibility with his goals in life. Dee followed in his mother’s footsteps and started his workforce career in the Medical Field right out of high school which he attended Medical Trade school to start things off. Curiosity took him in when a long time friend convinced him to get into Real Estate. Dee, being raised by a woman who had taught him not to be afraid of challenges, took on a new venture in Real Estate. Also, the sudden sale of their home that his mother had worked tirelessly to acquire had also played a factor to learn the ins and outs so it would not happen again. Dee being in full steam ahead mindset, he stepped into roles that dealt with Pre-foreclosures/US Dept of HUD, Default Services and REO at LandAmerica, a Loan Officer with a few Mortgage Brokers, an Account Manager at a Lender with Bear Stearns Residential Mortgage Inc. as well as a Real Estate Associate inspiring to be a Realtor. Dreams were made to be big and being from a Family full of Nursing, Military and Law Enforcement background, Dee took on a profession that was a first in his bloodline. Since the infamous year of 2008, the recession took a hard hit on everyone, especially in the financial sector. Dee relocated back to the Philippines back in 2012 and dabbled in a couple call centers but was not his cup of tea. He was yearning for that fast-paced culture he came to know as Real Estate. A co-worker at his last call center had heard he was in Real Estate, did some research, applied and landed with the training team at REVA to be connected directly with Mr. Bob Lachance. He was asked to start the Placements team and recently took an offer to be a Business Coach and has been with the same leadership ever since. 4 years and counting and always looking forward to each challenge that comes his way knowing that he has a solid group alongside to work with.
Marlo Torres was born in the Philippines and relocated to Southern California when he was 5 years old. Being part of a Military family allowed him to live in different areas such as Long Beach CA, Hawaii, Guam, then Corpus Christi TX, where he graduated College at Alvin Community College, Majoring in Economics. After Graduating, he started studying through Self-help on Stock Options trading, and basic Real Estate, where he learned how to trade on a low-level Market. He did that for a few years, before establishing himself as a self-made entrepreneur, dabbling in the Tattoo business, Day-trading, as well as T-shirt printing and Logo Designing. Come 2012, he moved back to the Philippines to take care of his mother, who was getting older and ill more frequently with nobody to watch over her, and here he stayed and made his land of birth his home again.
Being that his main pro was speaking English and understanding the United States Culture, made him an ideal candidate for the call center, where he worked for three different companies, and in each learning more about fast pace learning of accounts and processes. He eventually was promoted to Team Leader in November 2015. There he perfected his Leadership skills and communication skills. Within his tenure-ship he was able to Promote 2 Team Leaders, 1 communications trainer, 2 Product trainers, and 9 Subject Matters Experts, all coming from his team and Leadership, Which made him the Top team Leader for Six quarters within his short span of 2 1/2- 3 yrs, He was given the opportunity to be a Jr. Operations Manager. In which he declined due to Management differences, He then heard through a good friend a work-at-home position through REVA Global. He was amazed by the Culture. And here he’s been ever since.
Margilou M. Marzo-Basi
Gil has been in the Business Process Outsource industry for almost 14 years. She was an agent for a Travel Account and eventually a Supervisor and to many other Lines of Businesses such as Travel, Banking
Gil is married to a singer/songwriter/BPO employee. They have two kids together, Lucas (turning 4 years old) and Matteo (4 months old). They both love to travel with their kids. They dream of putting up their own music production and clothing line someday.
Business Coach Apprentice
Mik Bondad has recently risen from the ranks to be a Business Coach Apprentice. He started as a Virtual Assistant in 2017. He quickly came into terms with the ins and outs of the business and mastered the craft. He is very well versed in cold calling seller leads and has always been consistent with the quality of his work. Constantly providing rock star results as a VA.
Mik has been sought out to mentor new VAs in his line of business. Ensuring that we are setting them up for success in the role they are in. Regarded as one of the knowledgeable persons on his line of business not only by new hires and also by his old peers.
Before becoming a VA for Reva Global, He used to work as a BPO Professional for more than 5 years. Handling various accounts mostly business to business ranging from financial to hotel accommodations accounts.
Quality Analyst Apprentice
Jen has been in the Business Process Outsourcing industry since 2003. She started as an outbound agent for a publishing company then shifted to customer service for US, UK, and Australian clients. After 4 years and proving her worth as an agent for both outbound and inbound campaigns alike, she got promoted as a Quality Assurance Specialist. She’s been with the Quality department ever since and eventually became a Quality Manager for a US-based satellite radio and telecommunications programs. Some of her tasks included representing the department in critical meetings both within the organization and with clients, developing processes to drive continuous improvement and reduce defect rates, as well as the implementation of standardized quality practices. Although a rookie in Telecommuting, she’s confident that her extensive experience in Quality will be a great asset to REVA.
Jen spends most of her free time with her husband and their 5 kids, as well as her month-old grandson. She loves spending quality time with them by traveling, eating out or simply hanging out. When she’s got time to spare, she enjoys binge-watching on Netflix.